Reservations are required and payment is due at the time of booking. If you are unsure of your player count, book the minimum to lock in your slot. Additional players can be added on site when you arrive.
Be sure to check your reservation details in the confirmation email to ensure that all information is correct. Refunds and gift vouchers/credit are offered, however, values are dependent upon the amount of notice provided prior to a reservation start time.
5 days or more from the reservation — full refund (minus the $20 nonrefundable booking fee) or gift voucher for 100% of the booking cost. For example, a reservation for 12:00 on Wednesday would need to be canceled by 12:00 on the preceding Friday to be eligible.
Fewer than 5 days, and up to 2 days from the reservation — gift voucher for 100% of the booking cost. For example, a reservation for 12:00 on Wednesday would need to be canceled by 12:00 on the preceding Monday to be eligible.
Fewer than 2 days from the reservation — gift voucher for for full amount of the reservation, minus a $50 late cancellation fee.
To cancel or reschedule your reservation, please call us at 510.947.9044 or send an email to email@example.com.
BOOKING WITH CHILDREN
Children 5 and under play for free. Learn more about what to expect when playing with children before booking your game. Please be aware that an adult chaperone is required with players under 16, and all minors under 18 must have a waiver signed by a legal parent or guardian in order to play.
If you are booking a birthday party, please read more about Birthday Parties before booking, and contact us prior to booking so we can help you understand what to expect on site given the ages of children.